Return & Refund Policy

At chvefmanbi, your cooking experience and satisfaction are our top priorities. If you are not completely satisfied with your purchase, we offer a transparent return and refund policy to assist you.

1. 30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Eligibility & Conditions

To qualify for a return:

  • The air fryer or accessory must be unused, unwashed, and in its original working condition.
  • The item must be in its original manufacturer packaging, complete with all crisping trays, user manuals, recipe books, power cords, and protective inserts.
  • You must provide a valid proof of purchase (order number or purchase receipt).

3. How to Initiate a Return

  1. Email our customer service team at [email protected] with your order number and the reason for return.
  2. Our team will review your request and issue a Return Merchandise Authorization (RMA) along with detailed instructions and the proper return shipping address.
  3. Securely pack the item in its original box and send it back using a trackable courier service.

Important Note: Unsolicited returns sent back without prior authorization will not be eligible for a refund.

4. Return Shipping Fees & Defective Goods

  • Damaged, Defective, or Incorrect Items: If your air fryer arrives damaged during transit, fails initial power-on testing, or if you received the wrong model, please contact us within 48 hours at [email protected] with photos or videos of the issue. We will arrange a free replacement or cover 100% of the return shipping fees for a full refund.
  • Buyer’s Remorse / Change of Mind: If you decide you no longer want the product or purchased the wrong item, you will be responsible for covering the return shipping cost.

5. Refunds & Processing Time

  • Once your return is received and inspected at our warehouse, we will send an email confirming receipt and approval status.
  • Approved refunds will be automatically processed back to your original payment method within 3–5 business days.

6. Contact Us

For return authorizations or refund status updates, please contact:

  • Email: [email protected]
  • Phone: +1 617-233-2064
  • Address: 8520 Naples Heritage Drive, #922, Naples, FL 34112, United States